Who we are.

Sleeptel is a biometric mattress audit operated by Sleeptel Pty Ltd (ACN 701 740 178 · ABN 34 701 740 178), based in Victoria, Australia. Your sleep and wearable data is health information, which is sensitive information under the Privacy Act 1988 (Cth), so we treat it accordingly. Privacy questions, requests and complaints: privacy@sleeptel.dev.

What we collect.

• Wearable biometric data, read once for the audit: fourteen nights of HRV, resting heart rate, skin temperature and sleep stages. The Oura / Whoop connection is read-only; we parse it server-side into a single profile and immediately drop the access token. If you enter numbers manually, the same profile is built from what you type.
• Your answers, volunteered: the quiz (sleep position, build, temperature preference, pain, partner, budget, buying preference), three current-bed questions (type, perceived firmness, age band), and two optional details about you (age range and sex) used to compare your readings to typical ranges.
• Contact details: your phone, and your email if you give one.
• Consent records: which opt-ins you granted or declined, when, and the version of the consent wording you saw.

Why we collect it, and what we share.

Running your audit means matching you to mattresses. Whether a matched brand sees you as an individual is your choice, and it is off unless you turn it on.

• Deliver your audit and match you. We use your answers to run the audit and send your results and your matches to you. If you tick neither box at the end of the audit, brands see your answers only inside group statistics of 5 or more people: never as an individual record, and never with your contact details.
• Ask how it worked out.We'll email you up to three short follow-ups at 30, 60 and 90 days to ask how your match worked out, and may use de-identified answers in aggregate statistics. Answering is voluntary, the form says so, and closing it records nothing.
• Show you to your matched brands, and let them contact you (optional). Tick the first box and the three to five brands your audit matched receive your quiz answers, your match score and your contact details, and may contact you directly by SMS, email or phone — one message each within 14 days.
• Let those brands contact you again (optional). Tick the second box and those same matched brands may contact you for up to 18 months, when they launch or refresh products. Sleeptel sends most of these messages on their behalf; a brand you have opted in to may also message you from its own systems. Reply STOP at any time to stop all messages.

Brands you match with can see a match score computed from your quiz answers and demographics only. Nothing from your wearable, and nothing computed from it, is shared with or sold to anyone.

We never sell your raw wearable readings or the sleep analysis computed from them. Your pain answers never reach a brand as part of your individual record.

Where your data is processed.

We use a small set of service providers to run Sleeptel:

• Supabase — database, hosted in Singapore.
• Vercel — website and API hosting.
• Resend — sends your audit email.
• Sentry — error monitoring (never receives your inputs).

Overseas disclosure. Your data is stored in our Supabase database in Singapore, and error-monitoring data is processed by Sentry in the European Union (Germany). Sleeptel remains accountable for how these overseas recipients handle your information.

How long we keep it.

Raw wearable data is read once and the access token dropped immediately after the fourteen-night pull. The readings themselves are held only while your result link is live — about two hours — so that your audit document can be built and sent to you. After that an automated sweep erases them, every hour, whether or not you opened the link. We keep no copy of your audit document. Your volunteered answers and contact details are retained while you remain a contact; brands that receive your details under an opt-in are contractually required to delete or rotate Sleeptel-sourced contact details after their contract ends. You can ask us to delete your record at any time.

Security.

We take reasonable steps appropriate to sensitive data: database access is locked to server-side keys with row-level security, secrets are never exposed to the browser, and personal data is only ever written alongside a recorded consent. No advertising trackers.

Your rights, and how to withdraw.

You can ask us to access or correct the personal information we hold about you.

• To stop the messages: reply STOP to any message. That stops all of them, from us and from the brands we send on behalf of.
• To stop us sharing your details: email privacy@sleeptel.dev. We stop giving your details to any new brand. Brands that already hold your details are told to suppress you, and are required to act on that within five business days.

If you think we've mishandled your data, contact us first; if you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC).

Children.

The audit is for adults. We don't knowingly collect data from anyone under 18.

What the audit is, and isn't.

The audit is a fit recommendation, not medical advice. Sleeptel does not diagnose, treat or otherwise opine on sleep disorders. If you suspect a clinical issue (apnoea, insomnia, RLS) please see a sleep physician.

Confidence numbers are a realistic estimate of how well our inputs constrain the recommendation - they are not warranties. A high-confidence top fit is the best guess from the data available, not a guarantee. Every recommended brand has a trial period; use it. We may update rankings as the catalogue changes; the audit you receive by email is a snapshot of the day it was generated.

How we make money.

Sleeptel earns a referral commission from some of the brands listed when you buy through our link. We rank by fit, not by commission.Brands cannot pay to rank higher. Brands without an affiliate program are included on equal footing; we just don't get paid if you buy.

Each recommendation card shows the brand's commission status on hover. You can also view the full audit and inspect the why-this-rank breakdown for every position.

Get in touch.

Data requests, deletion, corrections, or just a sanity-check on the audit: privacy@sleeptel.dev. We aim to reply within two business days, Melbourne time.